We understand the importance of protecting our customers’ and visitors’ privacy. This Privacy Policy sets out how we collect, use, store, and disclose your personally identifiable information (“PII”). We will comply with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles. In addition, we may freely process and publish aggregated non-personally identifiable information.
1. Collection of Information
We may collect information in person or via email, telephone, our website, social media sites, etc. This information will include PII but will be the minimum necessary to provide our services, such as your name, address, email address, and phone number. We will also keep a record of your purchases, payments, etc.
2. Use of Information
We may use your PII to:
- Communicate with you and provide services to you
- Process transactions and billing
- Identify and authenticate you
- Improve our services to you
- Do something you have specifically asked us to do
- Update you on services which may be of interest to you
3. Disclosure of Information
We will not disclose or sell your PII to anyone without your knowledge or consent, except as set out in this Privacy Policy. Certain third parties who provide us with technical support may need access to some PII from time to time, but they will not be permitted to store or use such PII beyond such purposes and may not disclose it to other parties.
4. Partner Sharing
Your details may be provided to our partners for the purpose of delivering relevant services or offers. Contact forms submitted through our website may be sent to our partners to facilitate your request for information or services.
5. Children’s Privacy
We will not collect any PII directly from children under the age of 13.
6. Legal Compliance
We may disclose PII where necessary to comply with the law or to enforce or apply our Terms of Business.
7. Communications
We may use your PII to communicate with you from time to time with information about our services. You may unsubscribe from these messages by using the link at the bottom of an email. We may also communicate with you to update you on the status of your account or as required by law.
8. Data Security
All PII will be securely held in a password-protected database. However, while we take all reasonable steps to protect your PII, by using our website and/or our services, you acknowledge that we cannot absolutely guarantee the security of your PII.
9. Access and Correction
If at any time you would like to access or correct your PII that we hold, please contact us as set out below. We will grant access to the extent required or authorized by the Privacy Act or other law and take reasonable steps to correct PII where necessary or appropriate. We may require you to prove your identity and we will endeavor to respond to your request within 30 days.
10. Updates to Privacy Policy
Please check this Privacy Policy regularly for updates.
11. Contact Information
For any questions concerning this Privacy Policy or your PII, please contact us.
12. Cookies
We may use cookies to help operate and improve our website. A cookie is a small text file sent to your device from a web server and may be stored on your device for future reference. No PII is stored in our cookies. You may elect to disable or delete cookies from your device at any time, but please note that this may affect or limit your use of our services. For more information about controlling cookies, please refer to the Network Advertising Initiative www.networkadvertising.org or the Digital Advertising Alliance www.aboutads.info/choices.
By using MentalHealth.net.au, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Thank you for trusting us with your information.